EXPERTISE · CLOUD
Cloud without the drift.
Cloud is no longer a choice — it is the terrain. The question is how to enter it without inheriting worse problems than the ones you are leaving. Coherent hybrid architectures, mastered FinOps governance, audited security. We design cloud CX infrastructures that hold over time.
THE CONTEXT
The promise, then the invoice.
CX departments want cloud for the promise: elasticity, time-to-market, API integrations, accessible AI. But the reality is rougher.
Poorly designed hybrid architectures that multiply costs. Partial migrations that leave data silos. Security patched together project by project. Cloud costs drifting over six months with no alert triggered.
The question is not 'should we go to cloud'. It is 'how to get there without inheriting worse problems than the ones we are leaving'.
OUR ANGLE
Pragmatism before the sales brochure.
CCaaS architect for 18 years, AWS Cloud Practitioner certified. Active BYOC-C engagement at a leading European luxury house on Genesys Cloud — not dated experience, but production today.
I know what breaks at the interface between cloud, business IS and on-premises legacy. The real trade-offs that must be held in front of a CIO, a CISO, a finance controller.
My angle: pragmatism first. I design cloud CX architectures that pass security audits, integrate with your real IS — not an ideal one — and whose costs are predictable and manageable.
OUR METHODOLOGY
Four phases. With continuous FinOps.
Each phase produces a standalone deliverable. FinOps is not a final deliverable — it runs through every phase.
01 · FRAME
FinOps audit & dependencies
Inventory of current cloud costs and inefficiencies. IS dependency mapping. Scoring of migration candidates. Scoping begins by looking at the bill.
02 · ARCHITECT
Target cloud architecture & governance
Multi-cloud or single-cloud architecture according to context, provider selection, account and access governance, 24-month FinOps forecast model.
03 · SECURE
Security validation & reversibility
Validation of security controls (IAM, encryption, GDPR compliance), progressive migration plan, documented reversibility model. Reversibility is never optional.
04 · MIGRATE & OPTIMISE
Wave deployment & continuous FinOps
Progressive migration, FinOps in operations, run cost optimisation. The optimisation phase begins on Day 1, not six months later.
WHAT YOU RECEIVE
Six operational artefacts.
Every mission produces deliverables retained by your teams — not one-use slides.
- Cloud FinOps audit (inventory of costs and inefficiencies)
- Target cloud CX architecture (HLD + LLD, multi-cloud)
- Governance and security framework (IAM, encryption, GDPR compliance)
- Progressive migration roadmap with reversible milestones
- Recurring cost model (24-month FinOps forecast)
- Post-migration FinOps dashboard (costs by service, drift alerts)
ON ENGAGEMENT
BYOC-C programme — leading European luxury house.
THE CONTEXT
Hybrid architecture between Genesys public cloud, business IS integrations (CRM, ERP) and BYOC voice flows. Strict security audit requirement. Service continuity non-negotiable.
OUR ENGAGEMENT
Design Authority on the target architecture, steering cloud / on-premises trade-offs, securing CRM and data integrations, FinOps forecast model.
THE RESULT
MEASURED GAINS
Three axes of ROI.
CLOUD RUN COST
Cloud cost reduction of 20 to 35% after post-migration optimisation, measured in continuous operations.
TIME-TO-MARKET
Time to production for new CX use cases reduced by 40 to 60% thanks to a cloud-native architecture designed for evolution.
AVAILABILITY
Target availability per SLA, measured in operations. Availability is not promised — it is measured.
TO GO FURTHER
You are leading a sensitive cloud CX transformation ?
Six packaged audits cover the full journey, from the Flash Diagnostic to the 360° Assessment. For larger programmes, mission on quotation.