FOUNDER
— The personal authority behind the practice.
Yassine Rogui.
18+ years in Customer Experience and CCaaS. Recognised expert across three platforms (Genesys Cloud, Amazon Connect, Avaya). 400+ projects delivered. Previously with NTT DATA and Orange Business Services before founding ExpertiaX in October 2025.
"I sell precision, not time. That is why I founded a specialist consultancy, not a body-shop."
CERTIFICATIONS
AWS Certified Cloud Practitioner
2022–2028
Genesys Cloud CX Certified Professional
Implementation · Administration · 2022
PMP
Project Management Institute · 2014
Amazon Connect Communications Specialist
In progress
CAREER
President · ExpertiaX
Practice founded · Independent CX & CCaaS advisory
Senior CX Solutions Architect · NTT DATA
Programmes >€10M, multi-country transformation
Senior Pre-Sales Engineer · Orange Business Services
30+ RFPs, €15M pipeline, ToIP/UCaaS/CCaaS
Consultant · Atos Origin
First steps in IT