International luxury house.
CHALLENGE
Migrate the entire network, without disruption, before the deadline.
Move a Genesys Cloud BYOC Premise architecture to the cloud, across a multi-region network, with no service interruption — ahead of Edge end-of-support. The hard part isn't the platform: it's local telecom carrier compatibility and the regulatory constraints specific to certain markets, which call for a market-by-market migration rather than a global cutover.
APPROACH
Lay the groundwork before migrating.
The cutover didn't start with the cutover. The programme opened with full scoping, then network prerequisites — a precondition for any BYOC Cloud migration. For each market, a compatible-carrier study preceded any decision, followed by a cost study. A POC validated the target architecture before any rollout. Migration itself only began once those foundations were in place, run market by market to absorb local specifics without service disruption.
PROGRESS
A programme delivered, market by market.
Most of the network is migrated today. The remaining markets — those under the strongest carrier and regulatory constraints — are mid-migration, on the schedule set by Genesys Edge end-of-support in December 2026. The programme's discipline rests on one principle: migrate a market only once its network prerequisites and carrier compatibility are genuinely validated.
« A worldwide network to migrate before Edge end-of-support — without disruption, market by market. »
MIGRATION PROGRAMME · BYOC PREMISE → CLOUD